[Resolved]  Snapdeal.com — delivery partner

Address:

400072

Dear sir,
I had ordered a 1kg amway nutrilite all plant protein powder from snap deal which was delivered to me on 24th oct 17. The person who delivered just gave the box and left, the box was torn on top. When i opened the box the powder was all over the place on the box and the carton. The amway box inside was partially opened and maybe about 200 gms of powder has been removed. No bill on it. I have written to amway to replace the protein powder with a fresh one. They have sent their person to collect back the box but i had asked for a replacement which they did not do so. If i return it the payment made by me with a credit card will take a long time for a refund. That is the reason i asked for a fresh replacement by which i am able to use the powder.
Today i got a call fm amway call centre, the person at the other end was so rude as if he is doing me a favour. I asked when will yu replace it if i refund the powder he says that i don't know. I told send me an email that yu will collect the amway powder back and the replacement will be provided at the earliest which he refused bluntly. This is not the type of customer service i expect fm company as big as amway. Since the packet is opened no bill, powder removed fm it what is the guarantee it is not a expired product or some powder has been mixed.

Thanks n regards
Prakash warrier
[protected]
Mumbai