[Resolved]  Snapdeal.com — delivery unattempted but shows delivered since 10 days

Address:

Unnao, Uttar Pradesh, 209801

Order no : [protected]
I have placed an order (Sahani unisex hot shapers belt) on 30th of october.
On 6th of november in the order tracking section it shows that the courier is "out to deliver" my order in the morning
I waited the whole day but the courier haven't contacted me or called/messaged me regarding the delivery of my order
At evening, the current tracking section shows that"your item is delivered".. I was shocked to see this type of fraud for the first time.
I e-mailed the snapdeal customer service for such nonsense being done with me but they have said to check whether the delivery boy has delivered my parcel to my neighbors/friends... How can a delivery boy deliver my order to someone else without consulting with me... So i told snapdeal to show me the proof of delivery (Pod) that is the delivery id and they said to wait for the next 6 days more, as they are working on my complaint
But nothing happened since last 10 days.. They aren't doing anything. They just want to exit-up the returning days.. Thats all
If they are unable to solve my query then please provide me
With a refund of my order otherwise solve my query..