[Resolved] Snapdeal.com — did not received my amount back after I return the defective product

[Resolved] Snapdeal.com — did not received my amount back after I return the defective product

S srikanthrapur from Pune, Maharashtra

I have received defective watch from snapdeal on 3rd september 2019 and requested for replacement on the same day. On 5th september courier person came and taken the product but it was not updated from snapdeal nor i did not get any message. I have contacted customercare for my product or requested to return my money back but every time they telling that they need 48 hours to resolve the issue. Its been more than a month now, but now also they are telling they need 48 hours to resolve the issue. Please be cautious while shopping in snapdeal. One of the wrost online shopping site in india is snapdeal. Thanks Srikanth Was this information helpful? No (0) Yes (0)
Jun 19, 2020 Complaint marked as Resolved Hi, i have filed a case through court, then they have approached me and resolved the issue immediately. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 16, 2019 Snapdeal.com Customer Care's response Hi Srikanth, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Oct 18, 2019 Updated by srikanthrapur Hello Team, the same words and promises from your team is happening from last month sept 5th 2019. Expected call yesterday but did not. still could not understand, even after providing all the required details of my product and its more than one month but you people not able help me. its clearly showing your negligence thanks srikanth Verified Support Oct 18, 2019 Snapdeal.com Customer Care's response Dear Srikanth, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Oct 21, 2019 Updated by srikanthrapur Dear Snap Deal, before telling the same words just check... the same words are telling from last 45 days. how many days do you people prolong with same words. please give me the time line with in how many hours/days will you resolve my issue i will go to consumer court and file a cheating case on snapdeal. thanks srikanth Verified Support Oct 22, 2019 Snapdeal.com Customer Care's response Hi Srikanth, Sorry for inconvenience caused to you. Please allow us sometime, we'll connect with you shortly and assist you regarding your issue. Thanks, Team Snapdeal Nov 04, 2019 Updated by srikanthrapur Hello, see the last reply from snap deal was OCT 22nd and as said by you i have waited 60 days but i didnt get any reply from you. how many days you still want to resolve my issue. iam going to file a case on you in consumer court., the same you convey in court. thanks srikanth Nov 08, 2019 Updated by srikanthrapur Hello team, last time iam requesting you to check my issue. its been more than 60 days thanks srikanth Nov 25, 2019 Updated by srikanthrapur Hi team, its been more than 70 days and still my issues not resolved. will you accept if i take your product and not paid the amount to you. have some courtesy. if rules in in india is proper then you people will not play like this. thanks srikanth Dec 19, 2019 Updated by srikanthrapur Hello, see the last reply from snap deal was OCT 22nd and as said by you i have waited 90 days but i didnt get any reply from you. how many days you still want to resolve my issue. iam going to file a case on you in consumer court., the same you convey in court. thanks srikanth Verified Support Dec 19, 2019 Snapdeal.com Customer Care's response Dear Customer, We sincerely regret to know this. We are getting this checked and will ensure this is sorted out on priority. Thanks, Team Snapdeal Dec 20, 2019 Updated by srikanthrapur Hi, please show some sympathy on me... i accept that i have done a big mistake by ordering in SNAPDEAL ! Every time when ever i send email... i get same reply from the past 90 days. will you accept if i take product without paying you the amount! please give me your mobile number so that i will call you . thanks srikanth Verified Support Dec 21, 2019 Snapdeal.com Customer Care's response Dear Srikanthrapur, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal
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srikanthrapur

from Pune, Maharashtra

Hello,

see the last reply from snap deal was OCT 22nd and as said by you i have waited 90 days but stil i didnt get any reply from you.

how many days you still want to resolve my issue.

iam going to file a case on you in consumer court., the same you convey in court.

thanks
srikanth

Snapdeal.com Customer Care's response, Dec 19, 2019

Verified Support

Dear Customer,

We sincerely regret to know this. We are getting this checked and will ensure this is sorted out on priority.

Thanks,
Team Snapdeal