Snapdeal.com — didn't receive refund

Address:

Yelahanka , bagalur Cross, 560064

So, i had bought a nike pant, for 466 rupees.
When i received it, and as soon as i opened it, it was already torn at the side. So i had to return it.
So i returned it, but then later even after returning and waiting for more than 25 days. I haven't received any amount or information from snapdeal about the refund information, as to when i will receive it.
I have contacted snapdeal customer care bangalore, as well.
But then i didn't get any answer as to when i will receive it.
And i haven't received yet.
It is just showing that, the refund has been initiated, from the time i returned the product.

So please look into the problem.
And i am in very need of money.
And i want my money back.