[Resolved]  Snapdeal.com — duplicate product sennheiser cx 180 street ii ear wired earphones without mic

Address:Jhajjar, Haryana, 124507
Website:www.snapdeal.com

I have ordered a sennheiser headphone from sanpdeal with order id: [protected] on 6-march-2018.
It was delivered in time but when i checked, i found it duplicate and placed an replacement request.
It was replaced by sanpdeal without any issue but what i got in replacement (Order id: [protected]) was also the same. It was still delivered duplicate.
I raised an return/replacement request on the same day again but they have not processed the request and sent a mail that product delivered was good.
First the delivery guy gave the product to tenants and we received the product 2 days after it was actually delivered.
Now snapdeal is not processing my return replacement request after multiple mails which i have sent at [protected]@snapdeal.com.
They just sent me an auto generated mail that 'your item was delivered in good condition and hence, cannot be returned and replaced'.
What are the possible steps that i can take to get the product returned or replaced with original ones.
Please let me know if more information is required
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May 4, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
Snapdeal.com Customer Care's response
Dear Sachin(Sachin6010),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
Complaint comments 

Comments

My name is SOUMYA I book American micronic vacuum cleaner the delivery date is 29th March but today 31st mrach I contact u r customer care center but no reply and I also personal contact courier service they also not responding so I will go to consumer Court then u respond I case against u r company and also courier company order is [protected]

Snapdeal.com Customer Care's response, Apr 4, 2018
Verified Support
Dear Soumya,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
I had order 16 matte lipstick pack and they smell like a petrol they all are fake
Snapdeal.com Customer Care's response, Apr 4, 2018
Verified Support
Dear Amanpreet Grewal,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at help@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal
I've purchased kookabura bat which cost around 700 rs
And after that I've purchased some magnum bat
And it costs around 1500 RS
They both are fake
And kookaburra has broken after one match of play why u send fake products that's why lot of people doesn't like Snapdeal waste
Snapdeal.com Customer Care's response, Apr 4, 2018
Verified Support
Dear Dheeraj Vevo,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at help@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

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