[Resolved] Snapdeal.com — duplicate products sent and denied to take back | |||||
I placed an order for nike shoes and i received both bogus / fake items. Images were not matching with site images. After providing proofs of duplicate products to customer care, they denied taking them back. Per social media, found snapdeal is cheating many customers by giving wrong ads (Like 100% genuine products and easy return policy).in reality that's not true. What's an option available so i can get my money back. Also want to spread this so other customers will not get cheated. Was this information helpful? | |||||
Nov 22, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 14, 2017 Snapdeal.com Customer Care's response Dear Dadesai, We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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I already provided all details, I escalated this issue, provided all proofs however Snapdeal escalation team rejected taking fake products and didn't give any reason. Products are unused and I requested within 7 days, however your team denied. It was chear cheating case. You were doing marketing that 100% genuine products and 7 days easy return...you didn't follow any of these steps.
Kindly do needful ASAP and take return fake products and return my money ASAP. Order ID [protected]
Devang Desai