[Resolved]  Snapdeal.com — duplicate pukhraj gemstone

I ordered a pukhraj gem stone in snapdeal, when i got it, it was a duplicate and fake gem, and fully different then actual images, and when i processed for return it then it was written that as per policy it is non returnable, now i am fully hopeless and lost trust from snapdeal. Please do the needful take action against it as i am fully helpless
My order id - [protected]
Price - rs. 2950.00
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Dec 19, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2018
Snapdeal.com Customer Care's response
Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
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