[Resolved] Snapdeal.com — empty parcel (vivo v5 perfect selfie)

manojchouhan1986

from Srinagar, Jammu and Kashmir

Address:

New Delhi, Delhi, 110051

My order no.[protected], my complaint dated 21.03.2018 but no response by snapdeal, 8 days completed but no action by snapdeal my empty parcel problem. I am waiting for mobile phone/my money. I have take some pics & video on open time parcel but i am not send [protected]@snapdeal.com please refunded my amount urgently otherwise i am taking other media options.

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Mar 29, 2018

Complaint marked as Resolved

my mail id : [email protected] my contact No.9212908805 Snapdeal mail : Please accept our apologies for the inconvenience you have experienced. Your request for empty parcel received for your has been registered and we have taken up this issue with our relevant investigation team. We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form Click here to download here and send back along with the following details for the detailed investigation within next 4 days. *Snapshots of outer and inner package with visible polybag Serial/Barcode number After receiving this, We will make sure that you are provided a fair resolution in accordance with Trust Pay Policy. Request your patience and cooperation in this regard. Order ID: Reference no: 46495019 Placed on: Issued on: Thu, 22 Mar, 2018

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

Snapdeal.com Customer Care's response Dear Manoj Chouhan,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal