[Resolved]  Snapdeal.com — fake davidoff

Address:Kolkata, West Bengal, 700019

I bought 6 bottle of davidoff cool water as i saw a very good price.
1. I checked the bottle and realised it was fake and counterfeit... I been using joop for more than 20 years.
2. Now i am asking for return and refund and they flatly refuse it in the name of policy.
3. Instead of being apologetic and considering suing the vendor who is selling fake perfumes on their site, they even refuse to collect the bottle i haven't used or opened.
4 can snapdeal do what they want and not be held accountable.

Appreciate a prompt action in this regard as i see a lot of people being duped on snapdeal

Thanking you.
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Aug 24, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
Snapdeal.com Customer Care's response
Hi Sareeha!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Complaint comments 

Comments

The call from this no. [protected] claiming that snapdeal company has announced lucky draw winners and we're getting this car as a prize. And asking our account no. to submit 14500 or 8000 as a cash to them.They told us that they're from jharkhand headquarters of snapdeal.

Snapdeal.com Customer Care's response, Jul 25, 2018
Verified Support
Dear Dhriti,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

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