[Resolved]  Snapdeal.com — fake fossil watch

Hie snapdeal
If you are listening.
I have been calling and mailing snapdeal just for a mere request of return.
The reason for return
* i received a fake fossil watch or you may say copy of orignal.
* the price was 12k but in diwali discount season it was 6k
* basically i paid 6k for a copy.
* it was delivered in a plastic box with no warranty card.
Issue faced
* i requested for a return from the app.
* the date for pick up was 4 nov but till date i have no update on same.
* if you call the customer care it gives you all option except talking to the execute.
* every day i get msg out for pick up and within 2 mins i get next msg pick up failed.
* since past 6-7 days i have been mailing snapdeal to arrange for pick or atleast a call from execute.
* i get the same auto generated reply to mail.
* i am stuck with a fake watch.
Amazon and flipkart are way better in all their services was a biggest mistake to make a purchase from snapdeal
If someone is listening please arrange and pick up for my product