[Resolved]  Snapdeal.com — fake perfumes received

Jan 14, 2018

Updated by Chandan Seetharam Hello,

I purchased 4 perfumes on snapdeal via the following order numbers:

1) order id: [protected]

1 x issey miyake perfume - cancelled by seller.
1 x hugo boss red

2) order id: [protected] (2 items)

Item 1
Chanel no 5 floral eau de parfume for women

Item 2
Chanel coco mademoiselle edp 100ml

3) order id: [protected] (1 item)

Chanel no 5 floral eau de parfume for women

4 of these perfumes were delivered today, 14th january 2018, barring the issey miyake, which the seller cancelled.

Invoice number are as follows.

S5c868/486

1) hugo red performe for rs 1, 664/-

Invoice number s68ed4/1000287

1) chanel coco mademoiselle edp rs 2444/-

Invoice number s5c868/495

1) chanel no 5 perfume, x 2 numbers, rs 3130/-

All these perfumes are fake products, and are of extremely cheap quality, packaging included,

I understand that there is a no returns policy on these items, but at the same time, snapdeal has a guarantee that these items were genuine, which they are not.

A return request has been rejected due to your zero returns policy.

I have bought perfumes before on snapdeal, and have received genuine products, which gave me the confidence to shop perfumes again with you.

However, it was not so this time. The products are not genuine and are of very, very cheap quality. I therefore trust you will initiate a retrun/refund of these products immediately.

Sincerely,

Chandan seetharam

Feb 23, 2018

Updated by Chandan Seetharam This matter was resolved by Snapdeal quite quickly. They accepted the return of the perfumes, and returned the money. But, the products are still available on Snapdeal.