[Resolved] Snapdeal.com — Fake Product - HP Laptop Bag

Unbox_Unhappiness

from Bhubaneshwar, Odisha

Website:

Snapdeal.com

I ordered a HP laptop bag from Snapdeal but the product I received was not an original HP bag. The HP logo came off the bag on merely touching it and the inner lining of the bag was of very low quality. Also, there was no HP tag attached to the product and no mention of HP sign inside the bag which is unlike an original product. Apart from this, the product specification mentioned about having a rain-cover attached to the bag but I did not receive it. However discounted the product may be, it was a counterfeit one. NOT ordering from Snapdeal again.

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Mar 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 18, 2017

Updated by Unbox_Unhappiness The worst part is Snapdeal doesn't even care about resolving the issue of counterfeit products being sold to the customers by verified Sellers.

Verified Support

Jan 18, 2017

Snapdeal.com Customer Care's response Dear Customer(Unbox_Unhappiness),

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal

Verified Support

Feb 02, 2017

Snapdeal.com Customer Care's response Dear customer,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,

Team Snapdeal