[Resolved] Snapdeal.com — fake ps4 disk delivered

skweb

from Aligarh, Uttar Pradesh

Address:	Bareilly, Uttar Pradesh, 243006
Website:	Snapdeal.com

Ordered a game with the order name transformer: rise of the dark spark (Ps4) and they delivered a big box with a rewritable dvd, not the original product. And the product has no return or replacement policy to it too, the order id -[protected]. When i raised complaint in snapdeal they sent a delivery boy who took the product but didn't update the return. Then i got a message that i wished not to return the product (Who the hell wants fake products to keep). And then return request no 53379685 is closed.
I either need the actual product delivered to me or my money back, plss look into the matter

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Jan 20, 2019

Complaint marked as Resolved

This is the response of company on 15th Jan 2019 by his email id: [email protected] This is with reference to your email dated 15-Jan-2019 regarding the return status for your Transformers: Rise of the Dark Spark - PS4. We are working on your concern.. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS. We appreciate your patience and co-operation in this regard. Thank you, Team Snapdeal Issued On: Tue, 1 Jan, 2019 Reference number: 53141254

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Jan 19, 2019

Updated by skweb Definitely they gave response, thank you for that consumer complaints team.
On 15th Jan 2019, I received email from Snapdeal stating that "We are working on your concern..
Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS."
Now till 19th Jan I didn't get any response.
How many 48hr they need to resolve my complaint.
I think they are not willing to do so.