[Resolved] Snapdeal.com — fake spurious product by snapdeal | |||||
I have placed an order no [protected] on 18th aug for a perfume as per following details. Sub order was suborder id: [protected] I have placed this order twice. Now to my surprise both times both your suppliers have supplied spurious and fake products. See the order here and actual product supplied also is shown in the box below. I am surprised that company like snapdeal has no control and promotes fake products. I feel snapdeal shall be ashamed of it s products. Also there is no invoice with the product. Why shall we not believe that snapdeal has no quality controls in place and it supplies fake products in the market. The picture of ordered product and supplied product is given below. Amit dhingra | home | m-15/2, dlf city-ii, gurgaon-122008, haryana, india | Order id: [protected] (1 item) details Placed on 18 aug, 2018 Ysl kouros 100 ml men edt Pack of: pack of 1 | size: 100ml Cancel return / replace Need help? Status: out for delivery estimated delivery by: 26 aug, 2018 Last updated at 1:34:48 pm, today Supplied product on 23 august 23, 2018 Was this information helpful? | |||||
Oct 15, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Snapdeal.com Customer Care's response Dear Customer, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Verified Support Sep 10, 2018 Snapdeal.com Customer Care's response Hi Customer, We value the importance of your concern. We’re working on the issue & shall update you on this. Thanks! Team Snapdeal Verified Support Sep 10, 2018 Snapdeal.com Customer Care's response Hi, Hope you are doing well. Our team got in touch with you and were able to address your issue. Thanks, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
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I received these product on 18 sep 2018.
But in the packing box of snapdeal there is no any warranty card and user manual as mention in the product description
Order Id - [protected]
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal