[Resolved] Snapdeal.com — faulty product received

subratadatta1987

from Kolkata, West Bengal

Address:	North 24 Parganas, West Bengal, 700122
Website:	Snap deal

I have ordered for I kall mobile AWB NO[protected] received intact condition but once open the shipment i saw i have received wrong colour prodcut once i put the battery on and try to start up the phone it was there only LED light, there was no display at all. Display showing blank.
Once i tried to initiate the return process then its showing i have no return policy on this product which was not mentioned during my order booking.
I shared my feed back with snap deal and ref ID 49904207 given by them and asked me to wait for 24 hour.
Pls let me know how should i return this product and get my money back.

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Oct 29, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Hi Subrat

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Comments

nutan pundir

from Noida, Uttar Pradesh

worst experience buy power bank in picture it was mention that back side 12 led bulb, but non of them working

i placed return request, but team is updating remarks on site without contacting me,

and final remarks are return failed

Snapdeal.com Customer Care's response, Sep 25, 2018

Verified Support

Hi Nutan!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal