[Resolved] Snapdeal.com — for refund of order id: [protected]

AHMEDABAD 15

from Pune, Maharashtra

Address:

Ahmedabad, Gujarat, 380015

I ordered cricket bats on snapdeal. I got delivery of same on 7th feb. There were 2 item in the mentioned order. Both the items are not as per quality. So i request for return of products and refund of money. I requested on website on 7th for return which is as per policy. We can request for return within 7 working days from delivery. As i got call from snapdeal today that they are unable to return the products. I said that the policy is common for all. You should arrange return request for same. They denied for same. I want to take an actions on this matter. They do cheat with customers.

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Mar 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 11, 2018

Updated by AHMEDABAD 15 I ordered cricket bats on Snapdeal. I got delivery of same on 7th Feb. There were 2 item in the mentioned order. Both the items are not as per quality. So I request for return of products and refund of money. I requested on website on 7th for return which is as per policy. We can request for return within 7 working days from delivery. As I got call from Snapdeal today that they are unable to return the products. I said that the policy is common for all. You should arrange return request for same. They denied for same. I want to take an actions on this matter. They do cheat with customers.

Verified Support

Feb 12, 2018

Snapdeal.com Customer Care's response Dear customer (Ahmedabad 15),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Feb 15, 2018

Updated by AHMEDABAD 15 Same revert got from snapdeal.if there is return policy which is common for all then how do they revert that they are unable to refund or replacement of the products. Customers order on basis of the return policy. They should clear mention on policy condition that it is based your past record. If I am not comfortable with products then obviously I would give return request. I am regular customer of flipkart, amazon. I never faced any problem related return of the products. I need guidance on legal steps against snapdeal. There are many customers who would face this problems. I also send this message to news channel and new papers company. I want them to be on screen because they do cheat with people.

To consumer forum,
I need your help for this.