[Resolved] Snapdeal.com — forcing us to keep the product

[Resolved] Snapdeal.com — forcing us to keep the product

T tapan555 from Delhi, Delhi

We have purchased a trolley bag (Order id: [protected]) on but on arrival we found that the product quality is not good. We raised a ticket for return but we received a call from snapdeal customer care that this product can not be returned based on quality issue. Snapdeal is arguing the product is branded and can not be return based on quality issue. I want to know how they forced us to keep a product without allowing us to return. Was this information helpful? No (0) Yes (0)
Sep 19, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 17, 2017 Snapdeal.com Customer Care's response Dear Tapan, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal
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Bhavek Sharma

Sir, during scrolling down if I want to search something I have to go back to scroll up to top of the page andthen only search option comes else search option hides i[censored] scroll down

Snapdeal.com Customer Care's response, Aug 17, 2017

Verified Support

Dear Bhavek,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal