[Resolved] Snapdeal.com — fraud by seller

Satinder_313

from Mohali, Punjab

Address:	Kapurthala, Punjab, 144401
Website:	Snapdeal.com

So i ordered 1 pendrive fromantic snapdeal. And i got email that order has been changed to another seller as the last one is unavailable. I received courier of pendrive with cod and all my details mentioned as i gave it on snapdeal paid 350cod to the delivery man. Then i got after the email that the order has been cancelled we're not able to deliver as product is out of stock. I opened my parcel which i received there was a # card reader inside. Snapdeal sellers are doing fraud. First of all i need details of both of sellers - when i gave order and to which seller the order was transferred as the first one cancelled or was unavailable. The details have been stole by these sellers on snapdeal. On snapdeal package return adress is so colour lab - phone [protected] 521 laxminarayan dharma nagar road, surat - gujrat - surat - 395008

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Jan 13, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Snapdeal.com Customer Care's response Dear Satinder (Satinder_313),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 11, 2017

Updated by Satinder_313 The details like Amount was 350 and also Cash on delivery - My Address and Product name[moserbear 16GB 3.0 USB drive) was stolen by seller from snapdeal. And the fraudster used that as a bait and mentioned it on the package I received. I regret using snapdeal after a year . You can also check my account. Tried to mail on [protected]@snapdeal.com they don't even listen keep saying order was cancelled. I thinking about to raise a complaint regarding whoever ship that courier package.

Dec 13, 2017

Updated by Satinder_313 Got an email from snapdeal today requesting to send photo of delivered package and product. sent them the imagesame on email. Waiting for reply. Now I've thrown away the packaging . Also It was a Stupid Card reader Inside. The one looks like SanDisk cruzer blaze but actually a card reader. These are the only images left. thrown away the packaging and the ### Cardreader.

Dec 14, 2017

Updated by Satinder_313 I guess these people's are running out of ideas . Snapdeal keep sending me email's for alt seller . No help for their side.

Dec 20, 2017

Updated by Satinder_313 Okay so I emailed them multiple times also got response from snapdeal. Also got phone calls regarding the issue. Most of times I was not able to pickup the call but did respond through emails. Finally Snapdeal agreed to refund me the amount which I lost. I have sent them my NEFT details in email. They promised to refund in account within 4 to 7 working days. Asking me to give customer rating will do after u receive my refund.