[Resolved]  Snapdeal.com — fraud message and call for prize tata safari 1st prize

Address:Ranchi, Jharkhand, 91

I have had a message from snapdeal company, and call me he says that I have won Tata safari 1st prize .I would to know that is that true or fake.he ask me for my BANK details and says prize money transfer to my given account number, but first of all registrations fee Rs. 8500 send to snapdeal company.i want to know the truth
Was this information helpful?
No (0)
Yes (2)
Apr 28, 2018
Complaint marked as Resolved 
Verified Support
Mar 28, 2018
Snapdeal.com Customer Care's response
Dear Rakesh,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal
Verified Support
Jun 05, 2018
Snapdeal.com Customer Care's response
Dear Vishwambhara,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Complaint comments 

Comments

If you all have no connection with these callers then you most probably either sell user data or maybe even take money from them to fraud people otherwise how is it possible that the frauds call and tell us our exact name with the product details and say that we have won 1st or 2nd prize. I think its a case to be fought in court then?, User Data is being sold then?
Snapdeal.com Customer Care's response, Jul 3, 2018
Verified Support
Dear Gurupreet,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Why dont snapdeal take action against those who are using Snapdeal name . Some details provided in picture may help you.

Snapdeal.com Customer Care's response, Apr 12, 2018
Verified Support
Dear Prakash!

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Dear snap Deal,

My price not received my cal agent

Regards,
Dillipdehury
[protected]

Dillip Dehury's reply, May 19, 2018
Why dont snapdeal take action against those who are using Snapdeal name . Some details provided in picture may help you.
Snapdeal.com Customer Care's response, May 21, 2018
Verified Support
Dear Dilip,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Dear snapdeal,

I got this message from snapdeal, is it truly from snapdeal or is it fraud one.

Vishwambhara Rathore's reply, Jun 4, 2018
Plz reply as fast as possible
Congratulations you are the winner of snapdeal online shopping.You have won the prize (TATA SAFARI) Which Cost is Rs:-12, 80, 000.The charge of your REGISION Service is only 8500This is valid today. know h for Details Contact at
[protected]
Snapdeal.com Customer Care's response, Jun 28, 2018
Verified Support
Dear AEE Yeleswaram R&B Section,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
I also received same SMS today.
Expecting SanpDeal to take action on this (Instead of asking customer for police complaint) because you are responsible for leakage of our personal data to Fraud company.
If no action taken, I may raise police complaint against Snapdeal because you are not activing on concern raised.
Snapdeal.com Customer Care's response, Jul 9, 2018
Verified Support
Dear NIteesh, ,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Even i received same message from snap deal its a trap for people and its ridiculous that our personal information is shared with others.
Snapdeal.com Customer Care's response, Jul 25, 2018
Verified Support
Dear Saylee,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Dear Snapdeal Team,

You are not even reading what people are concern about. We all know its fraud call and message but our concern is how they have our detail with them. So now you have been questioned.. (request you not to just copy and paste same sentence for all query.)
Snapdeal.com Customer Care's response, Oct 23, 2018
Verified Support
Dear Sudhir,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Today i also got same call from [protected] this number and he knew every details of my order ...how is this possible snapdeal i will never buy anything and they also delivered wrong shipment
Snapdeal.com Customer Care's response, Dec 20, 2018
Verified Support
Hi Mayur,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Hello Sir,

I have received one envelop on yesterday i.e[protected]. There is a letter, one winner certificate of winning Rs. 1, 00, 000.00 and one scratch card of Rs. 10, 00, 000.00 with Snapdeal name and logo. One helpline number was mentioned there [protected]. I talked with them and they told me to send my name, received letter ref. no. and the scratch card sms code on sms to above mentioned number. I have sent all those thereafter they called me to send my bank account number, ifsc code, bank name and branch name. I have also sent sms to above mentioned number. They told me the amount Rs. 11, 00, 000.00 will credited to my account on this Monday i.e[protected].

As per my understanding with reference to the voice and way of talking of the person whom I talked with above mentioned number is 100% fraud agency. But how can that agency got my information i have provided with Snapdeal. It means snapdeal system is not full proof to maintain the confidentiality of customer data base.

I would like to request to Snapdeal to investigate the agency who are doing fraud in the name of Snapdeal and upgrade the system so that customer's information shouldn't be shared with any third party fraud agency.

Now a days its very easy to investigate with above mentioned number belongs to whom and tracking actual user who is talking. But it is possible if Snapdeal wish to investigate else customer will not trust Snapdeal.

Thanking you

Biswajit Routray
[protected]
Snapdeal.com Customer Care's response, Dec 24, 2018
Verified Support
Dear Biswajit,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal
It is painful that Snapdeal not cooperating in these fraud cases.Seems protecting its employees interest who has shared the info
Snapdeal.com Customer Care's response, Jan 2, 2019
Verified Support
Dear Ajit!

We do not indulge in such promotional activities. Request you to stay away from such calls.

Thanks!
Team Snapdeal
How our personal data is exactly getting leakage to fraudsters from your system that we have given into your system during registration.
Snapdeal.com Customer Care's response, Feb 19, 2019
Verified Support
Dear Customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
I got a message that you have won a tata nexa car and give 8000 as registration the no involved are
[protected] [protected] [protected]
Snapdeal.com Customer Care's response, Apr 12, 2019
Verified Support
Dear Yash,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
I also get same msg from snap deal

Dear customer / you are the winner of SNAPDILLonline shopping You have won the prize (TATA SAFARI) Which Cost is Rs:-12, 40, 148/- .The charge of your Registration Service Charge - 12499/- .This is valid today.for know more for Details Contact at .Helpline no - [protected]
Snapdeal.com Customer Care's response, Jun 28, 2019
Verified Support
Hi Jigna,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal
Getting fake calls in the name of SNAPDEAL you win tata naxon car worth of rupees 620000 and they now all my detail how it possible ...
Snapdeal.com Customer Care's response, Jun 28, 2019
Verified Support
Hi Karthik,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal
Aaj sms aaya h or coll aaya that

Ye h sms
Your Registrations Service Pay.8, 500 only/- This is Valid For Today . To More Contact us Company team number = [protected] T&C Apply

Snapdeal.com Customer Care's response, Jul 8, 2019
Verified Support
Hi Chaitanya,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks,
Team Snapdeal
I got a phone call as well as an sms saying I won tata Safari or in cash 12, 50, 000/-. Asking for a deposit of Rs. 3, 500/- in a bank account which bank account holder name is Mr vikram kumar A/C-[protected] ifsc code sbin0000300(SBI). The person who contacted me send even his service ID as well as his Adhaar card. I'm enclosing all this documents for your reference. Please do the needful. So that innocent people don't suffer.

Snapdeal.com Customer Care's response, Jul 11, 2019
Verified Support
Dear Samananda,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal
Lol. Customer care is not reading the messages. Just copy pasting 😛
Snapdeal.com Customer Care's response, Aug 8, 2019
Verified Support
Hi Ghazal,

We are sorry for the unpleasant experience. Please share your exact concern so that we can get this checked on priority.

Thanks!
Team Snapdeal
Hi Snapdeal team,

I also got below message on 31st aug 2019.

"Dear customer, Congratulations! your booking order is very lucky for luckydraw contest and you have won 1st prize TATA SAFARl (RS-12, 50, 000) I hope you have always shop with SNAPDEAL.COM for more details please contest Helpline NO-[protected] Thanks for using our service REG CHARGE 6500 ONLY"

How these fraudsters got my information ?

As I see above posts, It looks these fraudster are operating freely from almost 1 year.
It is snapdeal's responsibility to catch these fraudsters but looks snapdeal has no interest in protecting cunsumer's data.

Below are fake websites they shared with me:
https://www.snapdealprizes.in/
http://www.snapbealluckydraw.in/

Below are contact numbers those are indulge in fraud activities, these people called me for money transfer:
[protected] (Sumant Kumar snapdeal agent), [protected] (Baljit roy Sbi employee)
[protected] (Bhupender), [protected] (Khalid Alam)
[protected] (snapdeal head office alipore kolkata)

I am not sure if these names are real but they called me with these names.

They shared below accounts for money transfer:
1. Snapdeal pvt ltd
A/C NO - [protected] ( S.B.I ) IFSC CODE - SBIN0004837

2. A/c- [protected] (SBIN0010429)
SNAPDEAL Pvt.Ltd. Company

Are these snapdeal's bank accounts ?

This information is sufficient for snapdeal to take action against above people.

Waiting for snapdeal's response !

Thanks
Snapdeal.com Customer Care's response, Sep 5, 2019
Verified Support
Dear customer,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Uninstall the Snapdeal app, they are not responsible for any more, they did only copy paste job perfectly.
LetsBeAware's reply, Sep 8, 2019
Yes, Let's stop purchasing from Snapdeal.
LetsBeAware's reply, Sep 8, 2019
Does any one know where to complain these kind of frauds ?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information