[Resolved] Snapdeal.com — got defective product

Shireen hussain2286

from Mumbai, Maharashtra

Address:

1/10491 upper floor Mohan park street no 1, New Delhi, Delhi, 1100032

Name:shireen hussain
Order no: b[protected]
Invoice no:sbf33d/19/865
I ordered 5 in one beauty massager on 3 nov on 8 november i got delivered but when i opened the pack and tried to use it's not working snap deal has send me defective product again previously i had ordered mc purple vaporiser that was also not working and was defective now this order is also defective i want a good working product or else my money back otherwise i have to file complaint in consumer court for fraud case and cheating snap deal has wasted my money

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Jan 8, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Nov 13, 2019

Snapdeal.com Customer Care's response Dear Customer,

I know it’s taking time, but I just checked, it’s definitely being worked upon.

Thanks!
Team Snapdeal

Verified Support

Nov 16, 2019

Snapdeal.com Customer Care's response Dear Shireen,

We're working to get this resolved on priority. Appreciate your patience.

Thanks!
Team Snapdeal

Verified Support

Nov 18, 2019

Snapdeal.com Customer Care's response Dear Customer,

We value the importance of your concern. We’re working on the issue & shall update you on this soon.

Regards,
Team Snapdeal

Verified Support

Nov 23, 2019

Snapdeal.com Customer Care's response Dear Shireen,
Hope you are doing well.
So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.
Regards,
Team Snapdeal

Verified Support

Nov 25, 2019

Snapdeal.com Customer Care's response Dear Shireen,
Hope you are doing well.We're working to get this resolved on priority. Appreciate your patience.

Thanks!
Team Snapdeal

Verified Support

Dec 03, 2019

Snapdeal.com Customer Care's response Dear Shireen,

We tried reaching out to you, but couldn't get through. Kindly share an alternate number to contact you.

Regards,
Team Snapdeal

Verified Support

Dec 07, 2019

Snapdeal.com Customer Care's response Dear Shireen,
Hope you are doing well.I'm sorry your query is not yet closed. We really want to make sure we find the best solution for you. Give us some time, we will call you to discuss this.

Thanks!
Team Snapdeal

Verified Support

Dec 08, 2019

Snapdeal.com Customer Care's response Dear Shireen,

As checked, your replacement product has been delivered. Hence, we are closing this complaint. In case you still need help, you can email us at [protected]@snapdeal.com.

Regards,
Team Snapdeal