Snapdeal.com — Grievances on order

Address:

Chennai, Tamil Nadu

Hi Snap Deal Team,

This is with regard to order# which was placed on 29 Nov. I had filled an form and requested for urgent fixed time delivery on 30th Nov by paying extra charges and still the requested delivery didn't happen as per schedule on 30 Nov. This was really disappointing and not expected from an reputed online trader Snap deal.

on 1st dec i had raised an concern on this with snap deal customer care on this issue. Mr. Amit from Snap deal offered a waiver on deliver charges and assured me that the deliver would happen on 1st Dec before 6:00PM.

Around 6:30 PM when i checked the delivery didn't still happen and i followed up with Mr. Amit. He assured me that the delivery will happen in next 30 minutes. I had also informed in case the delivery is not happening please do not deliver and cancel the order. Until 9:00PM there wasn't any scheduled delivery. Around 9:05 the corier guys called up and asked for address details.

I would like to raise a concern inspite of me informing not to deliver after 7:30PM there was a late nite deliver scheduled and they had called up more than 20 times on my mobile and landline for the delivery. This is really unprofessionalism. When you cannot meet expectations as requested by your customer please do not make false commitment. This was something which wasn't expected from Snap deal and team.

I will ensure i think multiple times before making any purchase or scheduled delivery with Snap Deal. Also i will pass this message to my entire group and team of family & friends about such unprofessional experience.

Kindly request request you to cancel my order and process my refund at the earliest, else i will be forced to take action with consumer rights and grievances team.

Thanks & Regards
Ankur Gada