[Resolved]  Snapdeal.com — huge delay in refund

Website:snapdeal.com

Order id: [protected]
Ticket id: 42941516
Product name: lg spirit h442 8gb black

This was the first order placed by me in snapdeal.com

I have been placed a order in snapdeal.com on 11 jul, 2017.
It got delivered on 14 jul, 2017. I paid for a new mobile phone but i got a used mobile, i got totally dissatisfied with snapdeal at that time.
I kept a call and asked for refund within one hour of delivery on 14 jul, 2017.
An engineer from snapdeal came to my home to check the product on 15 jul, 2017.
Then pickup was taken after 2 days i. E., on 17 jul, 2017.
7 days/ week happen from 14 jul, 2017 till today. But still i didn't
Got refund iam facing lot of trouble with snapdeal.
But snapdeal says easy return policy in snapdeal.com, is this the way snapdeal adopts easy return policy.

I have mailed and called many times but none responded.
+1 photos
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Jul 26, 2017
Complaint marked as Resolved 
Refunded by NEFT
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2017
Snapdeal.com Customer Care's response
Dear Rk b,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
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