[Resolved]  Snapdeal.com — I am complaining about prize money fraud

My cousin got a call from snap deal, and they said that he won prize money of rs.15 lakhs, and they ask him to pay amount for pan card link, gst, verification fee, registration fee etc., and he paid nearly 60, 000rs, and they asked for more amount rs of 12000, at that time we got doubt on this, and then we called to snap deal toll free number and snap deal people saying like they are fake (Agent people) and snap deal people started asking to pay 10, 000 rs for prize money and i again called to another toll free number, and they also started asking for amount and some of them spoke rudely to me but when i check in google reviews of snap deal in that it mentioned that snap deal never asks for money then why these people asking for money. I warned them as i given complaint to police about this then also they're asking for payment. Snap deal people don't know how to deal with the customers.