[Resolved] Snapdeal.com — I can't return my product due to corona issue

Nasreen Fathima R

Address:

SHANGAR NAGAR Mettupalayam, Mettupalayam, Coimbatore, Tamil Nadu, 641301

I ordered watch but i received a damage product i wish to return the product. My pickup date schedule on 24 march but the courier man called and told me he can't take the product to return due to corona issue. I called customer care not responding there is no option to reschedule the pickup date i want to return the product with in 7 days (30 march 2020). Please extended the days to return due to corona issue. Please consider

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Apr 26, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2020

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Comments

deepak971

My order id is [protected]. I put up a return request on 12/03/2020. But no one came to pick up my order. Now it is showing that pickup is cancelled. On calling the courier services they say the address mentioned is wrong. Kindly sort the issue out quickly.

Snapdeal.com Customer Care's response, Mar 28, 2020

Verified Support

Dear Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal