[Resolved]  Snapdeal.com — cashback not received

This is regarding my citibank cashback that i am supposed to get on my order (Order id: [protected] for "blue star premium e series table top water dispenser").
I was supposed to receive 15% cashback on this in december month but i have not received that yet. I dropped a mail to snapdeal customer support regarding this but haven't heard back anything from them. Request your help in this.
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Jan 21, 2018
Complaint marked as Resolved 
Snapdeal customer support called me and said the amount will be credited. They said the issue is because of the software that doesn't handle the item return or exchange cases properly for cashback.
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
Snapdeal.com Customer Care's response
Dear customer (ParkashK),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Complaint comments 

Comments

I ordered a jeans which i returned they took the parcel n said the refund will b transfered to my bank account n still i havnt got refund... This was first experience with snapdeal and i m. Damn dissappointed... It has been more thn 2 mnths damnit... Refund me

Snapdeal.com Customer Care's response, Jan 11, 2018
Verified Support
Dear pooja,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal
I have buyd a product air pistol and that product is not working kindly refund me my money

Snapdeal.com Customer Care's response, Jan 11, 2018
Verified Support
Dear customer (Taj Makandar),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal
Order id : [protected]. ...Maine Aj Bank Gya Manager Bola Koi Return Money Ni Aya Apka Acnt M...Sir Plz Mera Account Me Money Mera Bhej Digye ...Sir Mera Dono Order Cncl Ho Gya Th Dono Ka Money Avi Tk Ni Mila. ..Plz Send Kr Digye Sir

Snapdeal.com Customer Care's response, Jan 10, 2018
Verified Support
Dear customer (Mrj Rock Ladla),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal

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