[Resolved]  Snapdeal.com — I have been cheated with a fake product

Address:575021

I ordered for a jbl charge 3 red colour infact what ive been delivered with was a damages fake black speaker..
Now im suppose to wait 2 weeks for refund of 9967.
I paid nearly rs 10000 for a product worth rs 500 and for refund they need to go for quality check it seems what an irony.
I repeatedly contacted snapdeal enquiring about the geniunity of the product and i ve been told its 100 orginal. Even after that what i got was something literally questioning our mental ability
Snaldeal made a fool of me
Please resolve
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Dec 1, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2018
Snapdeal.com Customer Care's response
Hi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
Complaint comments 

Comments

A product which order did not delivered but marked as delivered. I was two badsheet and seller sent one badsheet with two badsheet bill. I only received one.
I could not contact snapdeal executive because thier helpline couldn't have CC Executive phone no.
Snapdeal.com Customer Care's response, Oct 30, 2018
Verified Support
Hi Sajid,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Order id: [protected]
Product:Nike black polyester Terry jacket
Amount:1156₹
I have not received my refund for the product mentioned.plz refund the amount as soon as possible if not, I'll launch complaint against you in cyber
Vikasgowda cj's reply, Oct 23, 2018
I have not received my refund for the order of id:23998981986
Snapdeal.com Customer Care's response, Oct 30, 2018
Verified Support
Dear Vikas,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
1st prize from
Snapdeal shopping
TV show your
Prize (TATA SAFARI )&Market value RS, 1280000/-
pay only
Registration servicestax of
RS, 6600/- clarify tis messege immideatly
Dear sir you winn
1st prize from
Snapdeal shopping
TV show your
Prize (TATA SAFARI )&Market value RS, 1280000/-
pay only
Registration servicestax of
RS, 6600/-
HELPLINE[protected]M=[protected] please clarify tis messege immideatly
Snapdeal.com Customer Care's response, Oct 30, 2018
Verified Support
Dear Harish,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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