[Resolved] Snapdeal.com — inability to return my product

Arnav Singh 2002

from Delhi, Delhi

Address:

New Delhi, Delhi

I ordered shoes worth around 6000 rs. From snapdeal but they turned out to be counterfeit even though it stated original on the website and now when i want to return those the customer helpline is saying that the product has already been returned while they are still with me and i am afraid that after the 7 day return policy they might not take it back. The website is saying that an email has been sent asking for product image and details but no such email is received by me. Help me with this issue because a lot of money is at stake and i want to take an action against snapdeal for selling counterfeit goods on name of originals..

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Sep 19, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Snapdeal.com Customer Care's response Hi Arnav

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Comments

Vipul1552

from Surat, Gujarat

मैंने स्नेप डील से समर्थन और ये ४/१/२०१७ में माइक्रोमैक्स का ऑनलाइन TV लिया पावती में उसने भगवानपुरा तो यार वारंटी लिखा हुआ था और इनोवा इस महीने दो अपलोड किया है उसमें भी लिखा हुआ है कि वनप्लस दो यार वारंटी है पर अभी अब स्नैपडील वाले वरन कई देने से मना बोल रहे हैं की नम रखना होगा वा वारंटी देने से मना बोल रहे हैं डि डिस्प्ले में प्रॉब्लम है