[Resolved]  Snapdeal.com — Incomplete Product delivered . Now Return / Replace not accepted

Address:	Chandigarh, Chandigarh, 160019
Website:	www.snapdeal.com

I ordered Maggi Pazzta Buy 8 get 4 free from snapdeal at Rs 200.The order was placed on 5th Nov 8:28AM and it got delivered today i.e 14th Nov.This was a incomplete product since I received only 9 packets of pazzta ... whereas I was supposed to receive 12 packets.
My order Id is - [protected].
I also raised the issue to customer care but they are crammed with the words "we cant do anything because there is no refund/replace policy for this product". I your policies are such that you can't deliver proper products to your customers then they are of no use. I talked to the customer care for about 30 minutes. Why will I spend my money / time on the call if it is a lie from my side. Customer care also said that they have a surveillance team which checks the products. In reality that so called surveillance team is being paid for doing nothing, they can't count 12 pieces even, a small child can even do that.
Please Refund / Replace the product else I am going to file a consumer case for online cheating and the mental traumas I faced for this product.
Thanks
Nayan
[protected]