[Resolved] Snapdeal.com — item not being picked up

raghav0cathode

from Tumkur, Karnataka

Address:	560037
Website:	snapdeal.com

Dear snapdeal,
I had ordered an "hp 64gb v250w" pendrive, but it turned out to be defective. So, i requested for a refund. The attempt to refund failed, so i rescheduled the refund on 14 oct, 2017.

The website says,
Order id: [protected]
Suborder id: [protected]
Status: pickup scheduled
Estimated pickup: 16 oct, 2017

But today is 17 oct, 2017 and no one has showed up for refund.

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Nov 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Snapdeal.com Customer Care's response Dear raghav0cathode,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal

Oct 27, 2017

Updated by raghav0cathode Thanks
I have returned the item myself via Bluedart. I have received the amount that I paid for purchasing the item.
BUT the amount I paid to courier the item i.e. Rs. 360 has not been refunded. I had mentioned the amount in a form on Snapdeal while uploading the receipt which I got from Bluedart.

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Comments

Tatya Deokate

from Mumbai, Maharashtra

Please refund money

Snapdeal.com Customer Care's response, Oct 24, 2017

Verified Support

Dear Tatya,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal