Snapdeal.com — item not delivered

I placed an order on 5th May 2018. My order id is [protected]. But still my order is not delivered to me. Snapdeal shows as item delivered. Already complained about this matter. Still no positive response from Snapdeal. They replied through e-mail as below

Dear Customer,
Thank you for writing to Snapdeal
We are pleased to work on your concern and will reply to you within the next 24 hours. Your reference number for this query is 47346465.

We hope your earlier email mentions the Order ID and Item name linked to your query. In case not, please share these in reply to this email.

But no reply till today.