[Resolved] Snapdeal.com — lenovo laptop ideapad 81de012tin ip330

sriram_d88

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600017
Website:	www.snapdeal.com

Ordered the Laptop on 27th Sep (paid fully) and assured delivery by 4th Oct 2018 via VulcanOLP couriers and officially informed me that it will be delivered on 11th Oct but never happened. Again slated for delivery on 12th and never delivered but tracking system stated as 'Undelivered'. Further rescheduled for delivery on 15th Oct but never delivered and again rescheduled for 16th Oct and never turned up and no message from SnapDeal or Vulcan as to delivery status.

Wrote several emails but there is no response till date except one by Ms Kavya who said she will be check it up. I am publishing the contents of one of the strong emails sent to SnapDeal below
"The order item has been paid on 27th Sep but never delivered till date. You and your delivery agent are perpetrating a fraud to cheat in delivering the item. Ordered on 27th Sep for a scheduled delivery on 4th Oct 2018. Officially delayed by Snap Deal till 11th Oct but never delivered till date by fake messages like customer rejected or undelivered. I am going to publish all your fraud designs in the social media and further going to report to police if I don't get the delivery by tomorrow"

The tracking status is reproduced from Vulcan
SNAPDEAL-vulcanJVLSD[protected]
CURRENT STATUS
Undelivered
Receivedat TAMIL NADU
16 Oct 2018 08:07 pm
Undeliveredat CHENNAI
16 Oct 2018 07:45 pm
Out for Deliveryat TAMIL NADU
16 Oct 2018 01:45 pm
Undeliveredat CHENNAI
15 Oct 2018 11:17 pm
Out for Deliveryat TAMIL NADU
15 Oct 2018 04:14 pm
Receivedat TAMIL NADU
12 Oct 2018 09:51 pm
Undeliveredat CHENNAI
12 Oct 2018 09:47 pm
Out for Deliveryat TAMIL NADU
12 Oct 2018 03:28 pm
Processingat TAMIL NADU
10 Oct 2018 09:02 pm
Receivedat TAMIL NADU
10 Oct 2018 08:58 pm
In Transitfrom CHENNAI
10 Oct 2018 01:34 pm
Processingat CHENNAI
10 Oct 2018 01:27 pm
Receivedat CHENNAI
10 Oct 2018 09:57 am
In Transitfrom CHENNAI
10 Oct 2018 08:10 am
Processingat CHENNAI
09 Oct 2018 11:12 pm
Processingat CHENNAI
09 Oct 2018 10:31 pm
Receivedat CHENNAI
09 Oct 2018 10:16 pm
In Transitfrom BANGALORE
09 Oct 2018 07:40 am
Receivedat BANGALORE
09 Oct 2018 07:39 am
In Transitfrom BANGALORE
08 Oct 2018 07:02 am
Receivedat BANGALORE
08 Oct 2018 07:01 am
In Transitfrom BANGALORE
04 Oct 2018 07:20 pm
Receivedat BANGALORE
04 Oct 2018 07:20 pm
In Transitfrom BANGALORE
01 Oct 2018 03:45 am
Receivedat BANGALORE
01 Oct 2018 03:44 am
In Transitfrom BANGALORE
01 Oct 2018 03:37 am
Processingat BANGALORE
30 Sep 2018 03:13 pm
Processingat BANGALORE
30 Sep 2018 03:13 pm
Receivedat BANGALORE
30 Sep 2018 02:07 pm
In Transitfrom BANGALORE
30 Sep 2018 02:02 pm
Receivedat BANGALORE
30 Sep 2018 01:59 pm
In Transitfrom BANGALORE
30 Sep 2018 10:52 am
Receivedat BANGALORE
30 Sep 2018 10:49 am
In Transitfrom BANGALORE
30 Sep 2018 08:36 am
Processingat BANGALORE
30 Sep 2018 06:00 am
Receivedat BANGALORE
30 Sep 2018 12:10 am
Pickup to be Scheduledat BANGALORE
29 Sep 2018 03:11 pm
Shipment Request created29 Sep 2018 03:11 pm

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Oct 18, 2018

Complaint marked as Resolved

After several emails and further posting to this Consumer Complaints forum, obviously Snapdeal directed its courier Vulcan in Chennai to deliver immediately. Though item reached chennai on 11th Oct, these guys were sleeping over it or intentionally delaying despite my follow up daily. Its high time SnapDeal should change their delivery agent for a decent business. Thanks once again for this forum to enable customers to voice their concern and resolve this issue

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Snapdeal.com Customer Care's response Hi Sriram,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Oct 18, 2018

Updated by sriram_d88 Thanks to this Consumer Complaints forum, the item is delivered yesterday after delay of more than 10 days and hopefully the item will function as stated while ordering it