[Resolved]  Snapdeal.com — microsoft office 2016 32/64 bit (activation card)

Website:

www.snapdeal.com

Order id: [protected], placed on 20 dec, 2018 for rs 899.

I placed an order for this with snapdeal and they immediately sent me two emails:

1. A thanks message with details of the order
2. A promise that - delivery will be made between dec 28 and jan 03.

No. 2 above was confirmed through an sms to my phone ([protected]) as well.

Since there was a likelihood of the' activation card' being delivered by email, i was tracking my email account too ([protected]@gmail.com). There was no communication whatsoever thereafter. Suddenly, i received an email today (22.12.2018) from snapdeal asking about my experience in respect of this order. On checking the site i found that the date of delivery is shown as 20th dec 2018. No activation card was received by me through email/parcel.

What is to be noted is that snapdeal normally sends an sms after an item is delivered. I haven't received any sms in this regard from them. I have complained to them and have received an automated acknowledgement.

I do not know where is their regd office. Please take up the matter with them and force them to refund my money rs 899.00. The whereabouts of the company is not available on the net.

Thanks.