[Resolved] Snapdeal.com — money deducted but order not placed

krissh89

from Bidar, Karnataka

Website:

SnapDeal

I placed a Snapdeal order # [protected] on 06-Nov, for which Rs 1, 227/- was taken from my bank account, but the transaction was shown as failed. I emailed Snapdeal customer support on this with screenshot of my bank statement, but only received an automated response saying they will contact within 24 hours. It is 3 days since I sent the complaint, and nobody has contacted me so far, nor have I got my refund! Their helpline number does not have a provision to speak to a customer support executive also! I am planning to pursue this complaint with the honorable consumer protection court. I will never purchase from Snapdeal again. It's scary!

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Nov 27, 2018

Complaint marked as Resolved

I finally managed to get my money refunded, but only after I went public on this.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal