Snapdeal.com — My Order is not Dispatched Yet

Address:

New Delhi, Delhi

I have ordered a Dell Laptop ORDER NO. : [protected] and Order Placed On :[protected]:11:39 https://www.snapdeal.com/product/dell-inspiron[protected]laptop/[protected] Website was showing it will be dispatched by 2nd Feb-2014 but its not dispatched yet, when i go to check the status of my order its showing your order is under process by the seller. I have ordered the laptop because it was on some discount. My order is verified, successfully placed by snapdeal, and confirmed by the snapdeal team, but its not yet dispatched from snapdeal's end. Kindly help me, becuase i require this laptop on urgent basis. I have tried to call snapdeal customer care service but they are not providing any helpful answer about delivering of my product, they are just saying it will be dispatch by the date, or our system is facing some issue regarding fetching the details of customer's order. Please help. Thanks