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[Resolved]  Snapdeal.com — New invoice required

Address:New Delhi, Delhi, 110020
Website:Snap deal

Hi Team,

I would request you to please make the correction and send me the correct invoice as i am facing so much problem in my phone and it is not working fine and i need to submit my phone to MI service center to get it resolved. I had purchased my phone on 2nd December'2015 along with my phone i got the invoice with wrong IMEI no.[protected] which does not belongs to my phone.

I have contacted you guys so many times but every time your customer service representative give me the assurance and ask me to wait for 24 to 48 hours to get the correct invoice but it never been happened so far now i am very much dissatisfied with your service .

Kindly refer the attachment and get it resolve as soon as possible.
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Aug 9, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
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14 Comments

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Comments

Worst Service by Snapdeal. Thinking that Costumer are Fools Vipin.
Reply
Hi Team,

This is very ridiculous now i had requested for my Correct invoice but still i`am waiting for it. I don`t know what is the problem with snap deal and why they are not resolving my problem. I called so many time to snap deal but all the time their representative ask me to wait for 24 to 48 hrs but it never been happened so far.

I`am very much disappointed and frustrated with snap deal and near future will never suggest any of my friend or relatives to buy anything from snapdeal.com.

Regards,
Vipin Kumar
Reply
Hi Team,

Still my problem is unresolved please take this on priority and close this ASAP.

Order Id:[protected]


Regards,
Vipin kumar
Reply
Dear Vipsk,

Kindly share your correct 11 digit order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal
Reply
Hi Team,

This is to inform you that my Order id no is:- [protected].

Regards,
Vipin Kumar
Reply
Dear Vipsk,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Reply
Hi Team Snap Deal,

How long should i wait for resolving my small issue?.

Regards,
Vipin Kumar
Reply
Dear Vipsk,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal
Reply
Hi Team Snap Deal,

Now please inform me how much time more will it take?.

Regards,
Vipin Kumar
[protected]
Reply
Dear Vipsk,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal
Reply
Hi Snap Deal Team,

It is really too much i can`t wait any more now. I am going to write an E-mail to your superior and get them inform that how Snap deal lower management works. The call center really sucks. I had contacted so many times to get the proper answer but every time I ask to wait for 24 to 48 hrs.

Is this the way a professional organisation like Snap Deal should work. I really don't think so. This has really pissed me off and I am left with no other option but to write an email to you guys

Regards,
Vipin Kumar
Reply
Here itself they showing result see Vipin.

Total Complaint Posted: 5601

Still In Process: 4426

Resolved: 298

Poor Customer Care by Snapdeal.

Reply
Dear Vipsk,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal
Reply
Dear Shyam1091,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Reply

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