[Resolved] Snapdeal.com — New mi note 3 bought from snapdeal got non-functional in 1 day and they are not taking it back | |||||
I bought a new mi note 3 phone from snapdel, and paid rs.11999. The phone is non-functional (Not turning on) after 1 day o[censored]sage. I have raised a replacement request since snapdeal says they have a trust pay system and resolve issue in just 7 working days. After registering my replacement request snapdel mailed me to visit a service center and get a service letter from them. (See how disappointed i am, i bought a phone and for replacing it i have to travel a lot, my valuable time is wasted) I have visited the service center snapdel suggested. The service center told me that they won't give me any letter and they are not yet the service center of mi phone. I conveyed this to snapdel via mail, and via callcenter. Snapdeal again ask me to visit the same service center. Now without even informing me they have closed my replacement request saying that "we did not receive any response from you regarding your visit to the service centre. So we are closing this replacement request." How can snapdeal just close my request with out resolving it. I have wasted my rs.11999 for a dead phone. What left now is a dead phone and snapdel looted my money. Please help, My email id is [protected]@gmail.com Complaint reference number: 26791261 Order is: [protected] Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved 1st of thanks a lot to this forum consumer complaints site
After posting the issue here 1st 1 got two types of responses
1.A genuine mail from snapdeal
2.A fraud call from number is 7428125796 imitating that he is calling from snapdeal. He tried to loot money from me by trying to do a ATM transaction by saying that its snapdeals process etc... Please be aware
After all these snapdeal representative from call center number called and said that the replacement request is approved and they will take back the phone
After 1 day the courier person came and took back the phone and after 3 days that is today I got the new phone.
Thanks to snapdeal team for considering this issue, and valuing my money.
Hope this phone will work fine.
Thanks to all. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 18, 2016 Snapdeal.com Customer Care's response Dear akhilviswanadhan, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal Verified Support Aug 19, 2016 Snapdeal.com Customer Care's response Dear akhilviswanadhan, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal Verified Support Aug 20, 2016 Snapdeal.com Customer Care's response Dear akhilviswanadhan, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards, Team Snapdeal Verified Support Aug 24, 2016 Snapdeal.com Customer Care's response Dear akhilviswanadhan, Our team is working on your concern and we will connect with you regarding the same. Regards, Team Snapdeal Verified Support Aug 26, 2016 Snapdeal.com Customer Care's response Dear akhilviswanadhan, Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you better. Regards, Team Snapdeal | |||||
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