[Resolved] Snapdeal.com — Newly bought laptop doesn't have charger

sidch95

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.snapdeal.com

I ordered below laptop.
https://www.snapdeal.com/product/lenovo-yoga-500-2in1-laptop/[protected]

As soon as i opened it, i found there is no adapter. So i applied for return.
After 2-3days they replied saying they have raised a request. After 7-8 days nothing happened. No one came. Daily i called customer care and they kept telling someone will come. One day they told don't call us. We will come when time comes. Today (April 26, 2017) they called and after talking for more than 20min, they told the laptop has the adapter and i am telling lie. Then they didn't even stopped the call and kept it like that. I kept asking if anyone there and noone responded asif they can't hear. This is very bad.
Now when i opened snapdeal site, i am not getting return option now.

Orderid-[protected]

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Jun 5, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Snapdeal.com Customer Care's response Dear Customer(sidch95),

We care about your grievance. Please enable us to assist you better by sharing your correct 11 digits order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Verified Support

May 05, 2017

Snapdeal.com Customer Care's response Dear Customer(sidch95),

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal