[Resolved] Snapdeal.com — nike white basketball shoes

Poorva Gupta1996

Address:

Vadodara, Gujarat, 390025

We returned pair of shoes on 11th December 2019 for which we haven't received our refund till date.
It's been 1 month and amount of refund is Rs. 5067.
If Snapdeal will keep cheating customers, it will be a great jerk to company.
After this experience, I don't think I would ever rely on Snapdeal for any product or service.
If Snapdeal is not able to refund my money in one month, I expect some courtesy from customer care executives, but they talk rudely and threaten customers to cut the call. It's really disappointing.

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Jan 23, 2020

Complaint marked as Resolved

Company has refunded my money after I tweeted my issue and chatted directly on Twitter with Snapdeal_help.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Snapdeal.com Customer Care's response Hi Poorva,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Jan 17, 2020

Updated by Poorva Gupta1996 You people are extreme Frauds. I must not use such words but Snapdeal has provoked me to use this words. Snapdeal has sent me mail that refund has been initiated and it will be credited to my account by 13th January, 2020. However no refund is credited to my account till date i.e 17th January, 2020, 10.13 pm. Snapdeal is going to suffer a huge ### for sure as it has developed such kind of policies and given CUSTOMER CARE department in the hand of BPOs which can't even employ responsible crowd.
For your reference,
Suborder I'd: [protected]
Complaint No. :[protected]as told by Customer service executive, don't know whether it's correct or not)

Verified Support

Jan 20, 2020

Snapdeal.com Customer Care's response Dear Customer,

Getting this checked with the concerned team and will update you.

Thanks,
Team Snapdeal

Jan 20, 2020

Updated by Poorva Gupta1996 God knows when will you update...🤣🤣🤣
I have called number of times on your customer care number and they ask for 24 to 48 hours everyday and they are not doing anything in those hours since last 45 days.

Snapdeal is really fraud concern and noone should trust it and never enter into any transaction with it.

I don't have any expectation from your side and I think I should forget my money and totally discard Snapdeal.

Jan 22, 2020

Updated by Poorva Gupta1996 Hi Snapdeal...

Have you done anything or you are just growing your business of cheating innocent people.