[Resolved] Snapdeal.com — no replacement no refund

1 Review
 Shailja Malviya on Dec 2, 2017
Hi, i have ordered "philips curl ceramic hp 8602 hair stylers black and white" (2000 rs/-) on 16th november 2017 (Order id: [protected]) but wrong product got delivered on 20th november (Instead of curler, straightener got delivered). When i raised a request for replacement, it got executed on 24th nov... But still i am waiting for my product as there is no any update reflecting on snapdeal page regarding order. Getting only below details:

Once item is received back at snapdeal, replacement request is approved after the quality check.
Your replace request is being processed (Ticket id:[protected]

Picked up successful.in transit to snapdeal
12:56 pm, 24 nov, 2017
Courier is out to pickup your item
10:14 am, 22 nov, 2017
Replacement request is under process
09:13 am, 22 nov, 2017
Pickup has been scheduled with jv_express
09:13 am, 22 nov, 2017

Completely disappointed!!!
Complaint marked as Resolved Jan 4, 2018

Complaint Status

[Dec 02, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Snapdeal.com Customer Care's response, Dec 04, 2017
Dear Shailja,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Team Snapdeal
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    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    Snapdeal.com - no replacement no refund