[Resolved] Snapdeal.com — No replacement/refund | defective product delivered | |||||
Order id: [protected] Suborder id: [protected] Email: paroma. [protected]@gmail.com We bought voltas 1.5 ton 183v iy 3 star inverter split air conditioner on 21 april. On technician visit, we found out that split ac cannot be installed in our house as there were pillars everywhere and since it is a rented house, we could not drill through pillars. We discussed the same with snapdeal, placed a return request within 7 days and they promised to pick up the product and give us a refund. We followed up to get the pick up done and each time they said pick up will be done soon. (Its still showing waiting for pick up in the orders panel) We waited for a week for the pickup but no one came. When we called back after 10 days snapdeal says pick up canot be done and thus they can't provide a refund for the ac. With no choice left we then decided to install the ac on some other room and waited for the installation from voltas. We called voltas several times for installation request but only got the same answer "technician will visit you soon" but never did. This delayed the installation by more than 20 days. So, then after almost a month we got the ac installed by third party service providers. It worked for 8 hours and then ac stopped working. Snapdeal delivered a faulty product and voltas say for online purchases from snapdeal they can’t help. We called voltas again, they sent a voltas technician who first diagnosed that there is coolant gas issues and asked us to pay for gas refill of a brand new ac. On his second visit technician came and this time detected that the pcb is not working, he then asked us to call his office asking for replacement. So, when we called his office, the person at the other end said pcb is not available currently and said since we bought the ac online from snapdeal he wont be able to provide replacement for the ac. On notifying this to snapdeal, they now say that the return period is over and they can't help us. Now we have a dead ac with neither snapdeal nor voltas helping us. Close to rs. 40000 wasted and sleepless nights without an ac for almost a month now. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Hi,
Complaint number: [protected]
Kindly note that the AC is not working from the first moment itself.
For the 8 hours that we used it, the temperature never went below 30 degrees.
After 8 hours it stopped completely.
Hence, we request you to change not just the PCB(as detected with issues by Voltas technician) but the whole AC.
We don't want to go through the entire process again after PCB replacement as cooling was never happening with this AC.
We bought the AC on 21 April and today is its 23 May so kindly provide a solution ASAP.
Complaint number: [protected]
Kindly note that the AC is not working from the first moment itself.
For the 8 hours that we used it, the temperature never went below 30 degrees.
After 8 hours it stopped completely.
Hence, we request you to change not just the PCB(as detected with issues by Voltas technician) but the whole AC.
We don't want to go through the entire process again after PCB replacement as cooling was never happening with this AC.
We bought the AC on 21 April and today is its 23 May so kindly provide a solution ASAP.
We bought voltas 1.5 ton 183v iy 3 star inverter split air conditioner on 21 april.
On technician visit, we found out that split ac cannot be installed in our house as there were pillars everywhere and since it is a rented house, we could not drill through pillars.
We discussed the same with snapdeal, placed a return request within 7 days and they promised to pick up the product and give us a refund.
We waited for a week for the pickup but no one came.
When we called back after 10 days snapdeal says they can't refund the ac.
We then decided to install the ac on some other room and waited for the installation from voltas.
Voltas people delayed the installation for more than 20 days.
And then after a month when we installed it through third party services.
It worked for 8 hours and then ac stopped working.
We called voltas again, the technician came and detected that the pcb has burned out and promised to return when they have the pcb.
Now its 10 days, no call back from voltas.
When we called back voltas they said that since ac is bought online, they can't do anything and to contact snapdeal.
Snapdeal says since return request was not placed with 7 days, they can't process the request.
Silly snapdeal, they don't know their own application, snapdeal would not have accepted the return request if request was not made within 7 days.
Now status says "return request recieved" and is stuck before picked up.
Pfa the screenshot.
Is this how online marketplace deals with promises or was choosing snapdeal was a bad decision.
If this is it then snapdeal should be shut down as soon as possible.
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On technician visit, we found out that split ac cannot be installed in our house as there were pillars everywhere and since it is a rented house, we could not drill through pillars.
We discussed the same with snapdeal, placed a return request within 7 days and they promised to pick up the product and give us a refund.
We waited for a week for the pickup but no one came.
When we called back after 10 days snapdeal says they can't refund the ac.
We then decided to install the ac on some other room and waited for the installation from voltas.
Voltas people delayed the installation for more than 20 days.
And then after a month when we installed it through third party services.
It worked for 8 hours and then ac stopped working.
We called voltas again, the technician came and detected that the pcb has burned out and promised to return when they have the pcb.
Now its 10 days, no call back from voltas.
When we called back voltas they said that since ac is bought online, they can't do anything and to contact snapdeal.
Snapdeal says since return request was not placed with 7 days, they can't process the request.
Silly snapdeal, they don't know their own application, snapdeal would not have accepted the return request if request was not made within 7 days.
Now status says "return request recieved" and is stuck before picked up.
Pfa the screenshot.
Is this how online marketplace deals with promises or was choosing snapdeal was a bad decision.
If this is it then snapdeal should be shut down as soon as possible.
AC bought 21 April 2016, installed on 14th May, stopped working on 14th evening.
PCB request registered on 16th, today is 25th and today voltas has called to say they need ONE WEEK more to sort this out.
The temperature in Delhi is 45 degrees and 40000 rupees is stuck with this waste AC.
Its been more than a month waiting for a working AC after paying the full amount.
PCB request registered on 16th, today is 25th and today voltas has called to say they need ONE WEEK more to sort this out.
The temperature in Delhi is 45 degrees and 40000 rupees is stuck with this waste AC.
Its been more than a month waiting for a working AC after paying the full amount.
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