[Resolved] Snapdeal.com — No trust, worst online shopping experience with snapdeal | |||
I had placed order with you vide Order ID: [protected] Placed on 25 Dec, 2015.which you had confirmed via a mail and sms. Now you snapdil saying This order is closed New order is being placed without any reason without my consent my was closed . whereas from the seller...but still the product available on site...with change the price. whereas still to date snapdil display below notes. 10:53 AM, 26 Dec, 2015 Item is ready and waiting for courier pickup 03:48 PM, 25 Dec, 2015 Your order is being readied for dispatch 03:02 PM, 25 Dec, 2015 Order needs to be verified. Please check email and SMS 03:02 PM, 25 Dec, 2015 Order processing has been initiated from jhuma deogharia Was this information helpful? | |||
Feb 22, 2016 Complaint marked as Resolved They wrote as follows
From:
"[email protected]"
To: Me
Date: Mon, 15 Feb 2016 11:25:55 IST
Hi Jhuma,
Greetings from Snapdeal!
This is in reference to your request number 16652955.
Please accept our sincere apologies for the inconvenience you may have experienced. We request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.
We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.
In case of any further assistance or clarification on this issue, please reply to this email.
Assuring you of our best services always.
Yours sincerely,
Team Snapdeal Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jan 01, 2016 Snapdeal.com Customer Care's response Dear jhuma deogharia, Hope you are doing good. Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Team | |||
 4 Comments | |||
Comments
Dear jhuma deogharia
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
Dear Jhuma,
Thanks for the acknowledgement. Please feel free to get in touch with us on [protected]@snapdeal.com if you require any assistance in future.
Regards,
Team Snapdeal
Thanks for the acknowledgement. Please feel free to get in touch with us on [protected]@snapdeal.com if you require any assistance in future.
Regards,
Team Snapdeal
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+91 11 4637 1100 [Customer Care]
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We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.
Regards,
Snapdeal Team