[Resolved] Snapdeal.com — non refund of the amount by snap deal

R Anirudh

from Bengaluru, Karnataka

Address:	560097
Website:	Sanpdeal

The order of hp-15bs179 tx laptop was placed on 17th july 2018 by paying an amount of rs 46104. As per the order description and catalog snapdeal was supposed to deliver the laptop with windows 10 operating system. On delivery of the item i found that the operating system of the laptop was dos. Hence i immediately placed a return request but there was no response. Later when i pursued the matter by several emails courier agent collected the product on 7th august 2018. As per their website 7 easy replacement and refund but so far they have only collected the returned product no refund has been made even after a lapse of 50 days. The merchant is very casual and customer service is very bad i have threatened him i will approach consumer court in the event of non refund of the amount before 10th september 2018. Even to this mail they have not responded. The service is very bad and they play with public funds.

Order no. - [protected]

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Oct 29, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal