[Resolved] Snapdeal.com — Not get my refund

santoshmaurya

from Mumbai, Maharashtra

Address:	New Delhi, Delhi
Website:	Snapdeal.com

Order number [protected]. I had ordered a book "New IIT -JEE PATTERN ..." which was torn out during order and then I ask for replacement. The replaced book was some other order, not mine.Then I asked for Refund.From[protected] they are trying to refund but its Not yet Successful.I had given them my bank statement too as a proof.After that they asked for 24hrs, then again 24hrs, then again 48hrs and no Refund was done.Then after few days they asked my new a/c number which I had given them.They guarantee to initiate whitin 4 days, but they don't do so.Now they had asked for 7 days for Refund.Even after my 10+ calls they don't do anything.

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Feb 17, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Snapdeal.com Customer Care's response Dear Santoshmaurya,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Comments

karthikramya

Iam Order Tv in Snapdeal But received tv is damged, Snapdeal is take return but it is not response my email.

"WHEN YOU REFUND MY MONEY".

My Order ID [protected]

Snapdeal.com Customer Care's response, Jan 4, 2017

Verified Support

Dear karthikramya,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal