[Resolved] Snapdeal.com — Not refunding money

 
28 Reviews
Pune City, Maharashtra, India
 swadeepmohanty
Snapdeal is giving the worst service taking the money from customer. It is doing fraud. I have purchased an item office chair (Order id: [protected]) on 8th may 2016 which costs 4899 rupees. I cancelled that order on the same day. From 8 th may to today (19th may 2016) my money is not refunded. I called customer care more than 20 times still they are not giving me right answer. Every time they tell me "our back end team working on it and our finance team working on it. Please wait for 24 to 48 hours." this is so frustrating and pathetic service provided by such a brand. It is such a dissatisfying that i am ready to do consumer case and harassment case to this company who is playing with customer's faith. Very very poor and low grade service.

Not refunding money
Complaint marked as Resolved May 22, 2016
At last posting my complaint against Snapdeal in this forum Snapdeal official consider my matter seriously and refunded my money. Thank you Consumer Complaints forum you helped me a lot.
A last message to Snapdeal "if you wish to be a future of eCommerce please satisfy your customer don't make them unhappy. If some one's faith will go away, it is very difficult for you to build it again. Because it is a competitive market. Make your system robust so that it won't fail every time and give a 100% genuine product customer."
By the way thank you Snapdeal you returned my money. I am reverting back this complain.

Customer's satisfaction should be your privilege.

Complaint Status


[May 19, 2016] Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments  27 Comments     Updated: Share0Tweet0

Comments

Snapdeal.com — Received Damaged Product.

We have ordered regalia platinum square dinner set whose order no.[protected] we will received yesterday the same product. but one sarwing bowel and one full plate are damage. please do the need ful.

Snapdeal.in — Didnt get refumd amount

Dir i didnt get refund from snapdeal after completing 30 days of my refund.Ticket number 19095077. And request number is 02221317.

Snapdeal.com — Micromax canvas spark q 380

This mobile is very slow function please replace this product

Snapdeal.com — replace of d3

Replace of wireless rooter

Snapdeal.com — Replacement of Infocus M2 mobile

Ihave baught an Infocus M2 mobile from snapdeal Order no.[protected] . This phone does not work properly. sometime screen open and other problem also arise.

Snapdeal.com — my product not recvie in the place

my order delevery date 01/06/15 comf.date 02/06/15 but not recived my product. and blue dart couriues third class service. my order infomation.????????????????

Snapdeal — shoes poor quality

I have purchased a red cheif shoes from snapdeal.com. I am facing a problem about the quality of the shoes. I have also attached a photo of my shoes. It's been only two months I have purchased.

Snapdeal.com — false delivery status

I didn't receive Order ID: [protected], But status on my account is showing delivered.

Snapdeal.com — Not working smartphone

we have purchased micro max smart phone via order no [protected] this item is not working for Delivery
Dear Mohankumar Nirmalkar,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [email protected] with these details so that we may assist you with this issue.

Regards,
Team Snapdeal
At last posting my complaint against Snapdeal in this forum Snapdeal official consider my matter seriously and refunded my money. Thank you Consumer Complaints forum you helped me a lot.
A last message to Snapdeal "if you wish to be a future of eCommerce please satisfy your customer don't make them unhappy. If some one's faith will go away, it is very difficult for you to build it again. Because it is a competitive market. Make your system robust so that it won't fail every time and give a 100% genuine product customer."
By the way thank you Snapdeal you returned my money. I am reverting back this complain.

Customer's sanctification should be your privilege.
Dear swadeepmohanty,

Thanks for the acknowledgement. We will surely work to improve our services . Please let us know if you are facing any issue in near future.

Regards,
Team Snapdeal
Dear swadeep,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end.

Regards,
Team Snapdeal

Not Received my Order Product - MapmyIndia - Lx345 - 4.3inch TFT touchscreen

Sir, My Order Number: [protected]. my name is M.Jeya. this Product (MapmyIndia - Lx345 - 4.3inch TFT touchscreen) not Received Pls reply.. my cont.. mail id: [email protected] Cell no: [protected]

Snapdeeal is selling duplicate product delivered to me

I have purchased watch, It stopped working within 6 moths I thought that batter may be empty so When I was in process to change the battery and opened the back cover I came to know that machine which is fixed in the watch was not original.

Cover is of Sonata but duplicate local machine was fixed in watch .

Delivered used or second hand item

I have purchased a philips 1000 nt1150/10 trimmer - black vide order id: [protected] dated 4 may, 2016. the was sonding a lot during first use and the batery was heating a lot. but that was the first and last use. it has never been operational for the second time. please arrange to replace the same. this is seem to be a used item.
Dear r k kelkar,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
my order id is [protected] i had purchase samson carbon 49 MIDI keyboard and i want return this product i had already cancle this product..but they are not arranging any return pickup of product and giving me fake informations and fake promises of they are pick up product in two days today after six days of time they are not responding me and not resolve my problem i had complaint to grieveance officers as well as kunal bahl and customer service advisor but they are give me just fake promises...
Refund ME

my order id is [protected] i had purchase samson carbon 49 MIDI keyboard and i want return this product i had already cancle this product..but they are not arranging any return pickup of product and giving me fake informations and fake promises of they are pick up product in two days today after six days of time they are not responding me and not resolve my problem i had complaint to grieveance officers as well as kunal bahl and customer service advisor but they are give me just fake promises...
Refund ME Please sanpdeal team please

my order id is [protected] my mobile number is [protected] EMAIL- [email protected], i had purchase samson carbon 49 MIDI keyboard and i want return this product i had already cancle this product..but they are not arranging any return pickup of product and giving me fake informations and fake promises of they are pick up product in two days today after six days of time they are not responding me and not resolve my problem i had complaint to grieveance officers as well as kunal bahl and customer service advisor but they are give me just fake promises...please sanpdeal i beg you refund my money back...

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    Snapdeal.com - Not refunding money