[Resolved]  Snapdeal.com — not returning product

I have bought omron bp monitor upper arm (Hem-7112) from snapdeal with order no.[protected] and it is not showing accurate result. I placed the request to return the product on 06/12/2017 but till now there is no reposnse from snapdeal. I made the payment of rs1440 through credit card. I have tried calling there customer care number several times but i think it is impossible to talk to their executives as the computerised message they provide is pre recorded. I want you to please take this issue and help me returning the product or otherwise i would be forced to file chargeback. It was not expected from a e commerce giant like snapdeal.
Vaibhav singh
[protected]
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Jan 12, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2017
Snapdeal.com Customer Care's response
Dear Customer (himz5544),

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
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My order id is [protected] i return my order in 23/11/2017 but my money (2250) is not credited in my account. Why the money is not refund??

Snapdeal.com Customer Care's response, Dec 13, 2017
Verified Support
Dear Abhinav K Sinha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal

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