[Resolved]  Snapdeal.com — Not taking action on return of powermax fitness tdm-100s motorized 1.5hp

Address:	Vadodara, Gujarat, 390002
Website:	www.snapdeal.com

Hello,

This is regarding compaint of snapdeal for not taking any action on return request we have ordered a trademill (Powermax fitness tdm-100 s motorized 1.5hp) order id : [protected]. We received the same on 17.04.17. As the piece was not proper, its conveyor belt wasa found broken. Hence we place a return request to snapdeal on same day. None of the executive came for pick up. Even we did not received any call or mail form snapdeal for return. However when we again called on 21.04.17, snapdeal tam said they will send their executive to pick up with in 48 hrs. No one came to us for pick up. Even we are having telephone recording of the conversation. Again called on 25.04.17 to followup, but this time they told that your return policy is over we can not make return. My question is why do we suffer if we did not get any reply/action from snapdeal.

While call snapdeal team told us they don not have any soultion. Why the hell are they sitting for customer service if they can not provide solution to customer. Ii even asked the team to let me know where to courier the product although it is a 50kg product. But the boy from customer service sticked to his words that we cant do any thing. Nothing can be provided as a solution.

What is our fault? We contacted snap deal many times for return. Why we should pay for their carelessness?

Again i am asking snapdeal through this complaint to return the amount & take the trademill back. If this time proper action is not taken then i will file a compaint in consumer court.

Ankita kansal
[protected]
Snapdeal registered no. [protected]