[Resolved] Snapdeal.com — not taking my purchased product return within 7 days | |||
Sir, I, dharit roy, purchase an item (Swipe konnect star plus, order id. [protected]) from snapdeal app which was delivered on 29 jun. But after receiving the product i found several issues, the phone camera is not working great and the back cover of this phone is very loosely attached. I also wanted to buy a 4g phone and i filter search in 4g category but snapdeal app show me this 3g one alongwith the others. So, i gave the returning reason as 'incorrect description of the product'. I have received two calls from the same snapdeal customer care executive yesterday & today and he is continuously denying me to take this return despite they have "seven days easy return" policy. I am very frustrated with the behavior of snapdeal executive and also can't find any way to return this product and get my money back. I never had such a hilarious experience in online shopping. Please look into this matter and resolve my problem at the earliest. Thanking you in a positive anticipation Was this information helpful? | |||
Aug 6, 2019 Complaint marked as Resolved After more than a month waiting, finally got the refund. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jul 04, 2019 Snapdeal.com Customer Care's response Dear Dharit, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Verified Support Jul 07, 2019 Snapdeal.com Customer Care's response Dear Dharit, We value the importance of your concern. We’re working on the issue & shall update you on this soon. Regards, Team Snapdeal Verified Support Jul 09, 2019 Snapdeal.com Customer Care's response Hi Dharit Roy, Please allow us some time. We will connect with you at the earliest and help you out. Thanks! Team Snapdeal Verified Support Jul 16, 2019 Snapdeal.com Customer Care's response Dear Dharit, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Verified Support Jul 19, 2019 Snapdeal.com Customer Care's response Dear Dharit, We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority. Thanks, Team Snapdeal Verified Support Jul 25, 2019 Snapdeal.com Customer Care's response Dear Dharit, Our team got in touch with you and updated you on this. As discussed, kindly wait till the requested time. Thanks! Team Snapdeal Verified Support Aug 01, 2019 Snapdeal.com Customer Care's response Dear Dharit, Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon. Regards, Team Snapdeal Verified Support Aug 04, 2019 Snapdeal.com Customer Care's response Dear Dharit, We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority. Thanks, Team Snapdeal Verified Support Aug 08, 2019 Snapdeal.com Customer Care's response Dear Dharit, Hope you are doing well. We wish to inform you that the refund against your order from our end has been completed. Regards, Team Snapdeal | |||
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