Snapdeal.com — Order Cancelled Issue | |||
Hi, This is Sathishkumar. User of Snapdeal for the past 4 years. This is the first time i am raising a complaint mail with the hope that this issue will be resolved as per Snapdeal terms & condition. Issue: I have ordered Apple Laptop on 17th Feb with 87% offer, Order No : [protected] Snapshot of Snapdeal Page When I ordered the product :- http://w01.freezepage.com/a/14244/89302GHILGBUPQX/0 Today, I got a mail from Snapdeal stating that my order cancelled due to stock issues, yet i am able to see the same product available in snapdeal. Product Availability on 21st Feb 15: http://www.freezepage.com/[protected]PSZQUMTDLK When snapdeal says that my order is cancelled due to product unavailability, then snapdeal.com should also reflect the same. But instead product is still available to buy on site. So the reason for my order cancellation stated by snapdeal is not true. @SNAPDEAL: So, I need a valid reason and explanation for my order cancellation. If i do not get a valid reason from snapdeal team on this issue within maximum two business days, i will be logging a complaint with consumer court stating that "snapdeal promises fake offers". Regards, Sathishkumar M Was this information helpful? | |||
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While Snapdeal strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Snapdeal may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Snapdeal will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Snapdeal cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
http://www.snapdeal.com/info/termsOfSale
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Team Snapdeal