[Resolved] Snapdeal.com — order details shared and received a fake product

Pranajit Paul

from Jorhat, Assam

Address:	West Tripura, Tripura, 799003
Website:	www.snapdeal.com

Sir,
I ordered a philips qt4006/15 on 03.12.2017 order id [protected], the details were shared to a third party (I am sure as i changed my mobile number before order), a fake product of nova was shipped via book my packet wrapped in snapdeal cover which was accepted from the courier by my parents by paying rs 1499 (Cod). On opening it was found that instead of philips a product of nova was there. On comparing it is found that it contains different order id and tracking id.
Now the fact is that how the third party got the exact details even cod amount and recently changed mobile no? Its sure it was leaked from snapdeal.
I have mailed them too but no reply.

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Jan 18, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

Snapdeal.com Customer Care's response Dear Pranajit Paul,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal