[Resolved]  Snapdeal.com — Order id: [protected] (damaged product delivered, snapdeal not replacing/returning)

Address:	171001
Website:	www.snapdeal.com

Hello Snapdeal Lovers,

This is to share and inform everyone the frustation that I have faced with Snapdeal during the so called "Unbo Diwali Sale" which is all fraud.

Order ID: [protected]

I had ordered birthday gift for my brother-in-law which was a perfume (Davidoff Cool Water Night Dive EDT 125ml for men) from Bangalore which was shipped to Shimla.

The perfume was delivered in a packing without a bubble wrap which is a must for these type of items. When the packing was opened the bottle was broken and the lid of the perfume was inside the bottle and there was no perfume left in the bottle. I had sent the photographs of the perfume bottle to the Snapdeal team and requested them to return/replace the order but they bluntly refused the request and said that for these type of items they do not have return/replacement. When I said that this a problem with the delivery they said they it was delivered properly even though my repetitive requests they did not listen to me.

I am also sharing the photographs of the received product. This is un acceptable from a customer centric company like Snapdeal which boasts of it delivery and quality and customer service.

I therefore earnestly request to all the readers of this post to stop using products from Snapdeal since all this so called "Unbox Diwali Sale" is a hoax and at the end we get damaged products without the proper kind of packing and get an answer that it cannot be returned/replaced.

Please share this news to all your friends/family/relatives who all are loyal Snapdeal customers.

Regards,
Mayank